Help and support - tracking activity in comments

Using the Help and support category I am a little puzzled. I am not sure I understand the way to use comments vs. replies. Mostly I miss being able to track recent activity for comments.

As far as I know with posts in other categories a new reply will bring the post to the top of the category’s main page and notify participants of new activity. This doesn’t seem to be the case with the Help and support category when new comments are added to answers. It seems to me that this makes it less likely that participants will notice that there is actually a discussion going on for a post. Even if there is a lot of activity the post just keep dropping down the main page of recent activity of the category.

Or am I misunderstanding how to use the Help and support category?

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