OSM login: cannot register with the email and cannot reset password

A friend is unable to to register with his e-mail because that email has already been taken

On the other hand, when he tries to reset the password, the same e-mail address is not found

Is there a way to resolve these conflicting messages?

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Ce sujet de discussion accompagne la publication sur https://community.openstreetmap.org/t/osm-login-cannot-register-with-the-email-and-cannot-reset-password/108803